my PLDT poor sales experience

On the last week of February, PLDT had placed a booth in Ayala Cebu department store. I inquired the plans they offer because I was planning to cut my broadband service with Globelines due to slow connection. I have two blogs about my disappointment with Globelines' and it came to a point that I was so tired of complaining because there is still no resolution. When I passed by the booth, I considered applying thinking that PLDT DSL is much better than my current provider. Last February 27, I hurriedly rushed to Ayala to file my application. Prior to that, their sales agent, Melanie, kept texting me if I would pursue my application. I finally filed my application and paid P1,000 as installation fee. I opted for the cheapest plan. She told me that the installation would take a maximum of 5 working days. One week had passed and I received no feedback from them. I sent a blunt text message to that agent. She told me that she would make a follow-up to the contractor. One time, I called her and she told me that I need to provide a PLDT number nearest to my place so they could trace the cable or whatever it was. I told her that I don't think it would be my problem anymore. What do they want me to do? knock all my neighbors and ask if they have a PLDT landline? It was so ridiculous. It is not the customer's problem. I would appreciate if they had told me that they could not install for whatever reason, I don't care. I want to deal with straightforward people and not someone beating around the bush. I really lost my patience. I kept on calling her and was receiving the same old response. She gave me the number of the contractor though. I called Darvin, the contractor. He told me that he would check my sales order and they would just call me. On March 26, I called Melanie again and told her that I would cancel my aplication and like to get back my P1,000. She just said "okay, just come here tomorrow and get your P1,000. It seems that PLDT does not need customers. I was disappointed with them. I was not expecting to be treated like that. I got back my money though. I would never do business with them ever. It was horrible.